Our Associates

Gordon Miller BSc

Gordon is a highly experienced business architect and change consultant. He specialises in the analysis of business needs and the definition of key business processes, mapping these to appropriate IT architectures, functional system requirements and optimised package solutions.

He utilises a range of industry standard modelling techniques to create linkage of business concepts and ideas to practical, realisable solutions and traceable actions. He gained his highly disciplined in-depth process and system modelling experience across a diverse range of business domains and technical platforms encompassing retail and commercial eCommerce , automotive manufacturing, air defence CCS, oil platform safety monitoring systems, NGOs and local and government departments.

In addition he also undertakes strategic IT and business consultancy, project management, mentoring of key staff within client organisations on the use of best practice methodologies, together with oversight roles on project boards. He has a clear focus on delivering business benefits that generate maximum sustainable stakeholder value.

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Gordon Miller BSc

Gordon Miller BSc

Garry Bulmer

Garry is the technologist’s technologist. Having taught Computer Science, Software Engineering, computer graphics and electronics graphics to post-graduate level, Garry co-founded an innovative UK-based software development company specialising in the application of emergent computing technologies to business-critical systems. Leveraging close technology partnerships with Sun, IBM, BEA and Oracle, his clients included prestige automotive manufacturers, leading insurers, high-street banks, and major finance organisations.

Migrating to the USA, Garry was instrumental in developing the Enterprise Integration Platform for manufacturing companies. He subsequently created and drove the Technology Architects Group, mentoring and training corporate technology leaders and directing the post-graduate software engineering training of almost 1,000 graduates annually.

Returning to the UK, Garry has focused on technology development, review and teaching activities, including collaboration on design and development of the Open University’s physical computing platform. He also provides “deep dive” technology reviews for organisations wishing to assess system fitness for purpose. He retains a soft spot for the “Internet of Things” and pervasive computing.

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Garry Bulmer

Garry Bulmer

Katharina Weber MSc

Originally from Switzerland, Katharina has worked in a variety of international locations including France, Germany, Spain, the Irish Republic, the USA and the UK. She is an enthusiastic professional with over 25 years of experience in organisational consulting within the corporate and public sectors. With a Master’s degree in Psychology and extensive business experience, Katharina has established herself as an expert in human processes in the workplace.

Her key specialties lie in organisational development, change management and executive coaching. She facilitates Strategic Visioning workshops, helping business leaders create compelling business strategies using unique and highly effective visual methods and materials. She has helped countless managers execute their role with confidence while honing their leadership skills

As People Development Manager of a consultancy with over 2,000 employees she has run large scale company-wide initiatives to increase employee accountability and engagement. In the role of Change Manager she has worked on complex projects in the IT, Pharma, Retail and Manufacturing sectors introducing new services, establishing new operational models and managing employee engagement by providing communication and training. She has been instrumental in transforming company culture;recently within a Financial Services organisation she has initiated and lead a major change initiative to bolster a culture of service to improve Customer Experience.

Katharina is an expressive communicator who applies a highly personalised approach to managing change. She easily connects with people, developing high levels of trust and buy-in, aligning them to strategy and thereby delivering tangible results. She is an excellent creative workshop facilitator and designs and runs focused training programmes to address capability gaps.

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Katharina Weber MSc

Katharina Weber MSc

John Heather

John hails from South Africa and is a director at Profitability through Service, a consultancy focused on implementing customer care cultures into companies. He has 20 years’ experience as a development and culture change consultant, developing learning solutions across a number of topics and industries. He has a real appreciation for how people learn and process new information and has developed a knack for delivering messages that produce lasting behavioural change and employee engagement. He is particularly interested in combining the formal structured component of an organisation with the informal cultural aspect.

John has seen a number of his clients become market leaders or make significant increases in their profitability through the application of a customer care ethos. Most significant was the work he did with Shell Retail in Southern Africa where 92% of his delegates increased the profitability of their businesses after attending his programme. More recently John doubled the turnover and achieved a 10% increase in profit margin of the training department of an international consultancy.

John is a keen sportsman and is a coach and club captain at his local rugby club. John also competes in sprint triathlons in the summer and on non-rugby weekends can be found on his bicycle in the hills and forests that surround his home town. If you asked John what defined him he would tell you it is his multi-talented wife and two delightfully brilliant daughters.

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John Heather

John Heather

Steve Adlard MSc

Steve has built his career by focusing on a continued interest in leadership, organizational development, and helping people achieve their potential in business.

Steve has 25 years’ experience in learning and OD roles covering a variety of sectors, where adapting to cultural needs has been a key requirement. He has an MSc in training and performance management and has led an international OD function, delivering global projects for a US company. Steve has developed OD strategy in public and private sector, and his work has been recognized by SHRM with a Human Capital Leadership Award. Steve has been a speaker at international conferences and a member of academic working groups studying the impact of creativity in organisations, and has partnered the Arts Council to deliver bespoke solutions for clients using creative methods.

Steve is very driven by a need for a pragmatic basis for development activity in organisations, seeing organisational development as a credible business contribution in the heart of what makes a business successful. Steve’s work can be direct interventions of workshops or coaching, or structural or strategic interventions to focus on broader change.

Away from work Steve heads outside, taking any opportunity to walk, run or bike, preferably up and down hills. He is a member of the John Muir Trust and believes wholeheartedly in the view of Muir; “When we try to pick out anything by itself, we find it hitched to everything else in the Universe.” As such, he is always curious and looking for learning opportunities in every activity.

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Steve Adlard MSc

Steve Adlard MSc

Paul May BA (Hons), MSc

Paul is a consultant and writer specialising in thought leadership, technology exploitation and proposition development.

He has gained a wealth of experience working across a diverse range of sectors including banking, insurance, energy, telecoms, retail and IT services.

Paul acts as Consultant and Research Associate for EPQ3. Together with his wife Helen he also runs May Communications, offering professional writing and editing services to organisations in both public and private sectors. He is the author of several books covering Management Consulting, E-Commerce and Mobile Commerce. In addition he has written on the challenges of child adoption from the unique perspective of the adoptive father.

Paul lives in London with his wife and two daughters.

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Paul May BA (Hons), MSc

Paul May BA (Hons), MSc

Craig Lautenberg MBA

Craig’s career was founded with hands-on experience in systems and application design and development, progressing to large scale IT project and programme management. His current emphasis is on supporting organisations with the set-up and development of internal and external IT/Business interfaces in order to align processes and facilitate service delivery and performance optimisation.

Craig has led the establishment and management of international strategic sourcing and vendor management functions. His consulting specialities include Out- and In-sourcing, Vendor and Service Delivery Management, Strategic Sourcing and Procurement, and Project Management. He has in-depth experience in the banking, financial services and credit card processing sectors. His drive, interests and enthusiasm focus on the translation of strategic and change initiatives into practical solution implementations delivering tangible benefits.

Craig’s key strengths are his ability to engage effectively at all levels inside an organisation, to work across different national and business cultures, and to successfully build and maintain relationships with business and strategic partner stakeholders.

Craig is a South African, married to a Swede, living in Frankfurt, with two teenage sons. His leisure activities include golf, tennis and training for endurance events. He’s a keen marathon and triathlon competitor, with the 2015 Kilimanjaro Adventure as his next challenge.

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Craig Lautenberg MBA

Craig Lautenberg MBA

Bayo Falode

Bayo is a thought leader and experienced management consultant specialising in leadership, strategy, and business and organisational reset.

He is recognised as an insightful leader with particular strengths in business process re-engineering, workplace continuous improvement, effective team building, training, project management and commitment to best practices.

He has held senior management positions in a range of organisations and has led the establishment of new business operations in the UK, mainland Europe and Africa. In addition he has experience in leading product development initiatives and has acted in Transformation Programme Manager and Strategic Initiative Consultant roles.

Bayo has worked extensively with multidisciplinary teams and has handled rapid-impact transformation programmes, both IT and non-IT. He was engaged to deliver major funded projects during the London 2012 Olympics; managing over 180 stakeholders from a variety of organisations including businesses, charities, SMEs, schools and third sector.

As a certified LEAN Consultant and Six Sigma Black Belt Bayo helps businesses through the hands-on application of Lean methodology and Six Sigma principles to re-design and improve key operational processes.

Bayo is an accomplished writer and public speaker. He is a UK Business Mentor and Visiting Lecturer at the University College Stratford, London. In addition he is an active member of Ark Project Partners, a project management and business consultancy providing professional services to start-ups, growing businesses, SMEs and charitable organisations.

His leisure pursuits include traveling, walking, music and arts, playing chess and playing football and badminton. He reads extensively and enjoys extemporaneous debates.

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Bayo Falode

Bayo Falode

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